1. ABOUT US

TradeMate Systems Ltd
Company Number: 16943459
128 City Road
London
EC1V 2NX
United Kingdom

("we", "us", or "our")

2. OUR SERVICES

We provide AI-powered call handling solutions for businesses ("Services"), including:

> Setup and configuration

> Integration with your systems

> Ongoing maintenance and updates

We’re always improving what we offer, so features and functionality may evolve over time.

3. FEES AND PAYMENT

3.1 Fees

Our service fees may include:

> A setup and configuration fee for customisation

> A recurring subscription fee (monthly or annual) for maintenance and updates

3.2 Payments

> You’re responsible for ensuring your payment details are accurate and up to date.

> If a payment is missed we reserve the right to pause your service until it’s resolved.

4. CANCELLATION

> You can cancel your subscription at any time — no long-term lock-ins.

> Your service will continue until the end of your current billing period.

> No refunds are provided for unused time.

5. THIRD-PARTY SERVICES

> Our platform relies on trusted third-party providers. While we carefully select our partners, we’re not responsible for outages or issues caused by these third-party services.

6. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

> We are not liable for indirect or consequential losses (such as lost revenue or business interruption)

> Nothing in these Terms excludes liability that cannot legally be excluded under UK law.

7. YOUR RESPONSIBILITIES

We keep things simple — we just ask that you:

> Use the Services lawfully

> Don’t attempt to misuse or disrupt the system

> Ensure you have the right to use any data you provide

8. DATA PROTECTION AND PRIVACY

We take data protection seriously and comply with the UK GDPR and applicable data protection laws.

8.1 Roles

> You are the data controller for any personal data you input into the system

> We act as a data processor, handling data on your behalf

8.2 How We Use Data

We only process personal data:

> To provide and operate the Services

> To maintain, improve, and support the system

> We do not use your data for unrelated purposes.

8.3 Security

> We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

8.4 Third-Party Processors

> We may use trusted third-party providers (including infrastructure and AI providers) to deliver the Services. Where we do, we ensure appropriate

safeguards are in place.

8.5 Data Rights

> If required, we will assist you in responding to data subject requests (such as access or deletion requests), where reasonably possible.

8.6 Privacy Policy

> Further details are available in our Privacy Policy.

9. INTELLECTUAL PROPERTY

All rights in our Services remain with TradeMate Systems Ltd or our licensors.

We grant you a limited, non-exclusive licence to use the Services while your subscription is active.

10. TERMINATION

We may suspend or terminate your access if:

> Payments are not made

> These Terms are breached

> There is a risk to our systems or other users

11. CHANGES TO THESE TERMS

We may update these Terms from time to time. If we do, we’ll take reasonable steps to notify you.

Continuing to use the Services means you accept any updates.

12. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

13. CONTACT

If you have any questions, we’re happy to help. Please contact us by post at our registered address:

TradeMate Systems Ltd
128 City Road
London
EC1V 2NX
United Kingdom

Or email our team at [email protected]