Privacy Policy

We believe privacy policies should be clear, fair, and easy to understand. This policy explains what information we collect, why we collect it, and how we look after it – without legal waffle.

Who we are:
TradeMate is the trading name of TradeMate Systems Ltd.
Company number: 16943459
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom.

What information we collect:
We only collect information that is needed to provide and manage TradeMate services. This may include your name, contact details, business information, membership details, and communications you have with us. We may also collect basic usage information to help improve our services.

Payments are processed securely by Stripe. We do not store your full card details on our systems.

How we use your information:
We use your information to set up and manage your membership, provide and maintain services, process payments, communicate with you, improve TradeMate, and meet legal obligations.

We do not sell your personal data.

Who we share information with:
We only share information where necessary to run TradeMate. This may include trusted service providers (such as hosting or communications tools) and Stripe for payment processing. We may also share data if required by law.

How we keep your data safe:
We take reasonable steps to protect your information using secure systems and limited access. While no system is completely risk-free, we work hard to keep your data safe.

How long we keep your data:
We keep personal data only for as long as needed to provide services or meet legal, tax, or accounting requirements. When it is no longer needed, it is securely deleted or anonymised.

Your rights:
You have the right to access your personal data, correct inaccurate information, request deletion where applicable, and ask how your data is used. You can contact us at any time to exercise these rights.

Cookies:
Our website may use cookies to ensure it works properly and to understand how visitors use the site. You can control cookies through your browser settings.

Third-party links:
Our website may include links to third-party websites. We are not responsible for their privacy practices, so we recommend reviewing their policies separately.

Changes to this policy:
We may update this Privacy Policy from time to time. Any changes will be posted on our website. Continued use of TradeMate means you accept the updated policy.

Contact us:
If you have questions, concerns, or feedback about privacy or your data, you can contact us at:

Email: [email protected]