PRIVACY POLICY

Last updated: April 2026

TradeMate Systems Ltd ("we", "us", "our") is committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains how we collect, use, and protect personal data when you use our services.

1. WHO WE ARE

TradeMate Systems Ltd
Company Number: 16943459
128 City Road
London
EC1V 2NX
United Kingdom

2. WHAT DATA WE COLLECT

We keep data collection to a minimum. We only collect:

2.1 Customer Data

Phone number

Postcode

2.2 Service Data

Voicemail recordings

Transcriptions

Call metadata (such as time, duration, and caller ID where available)

3. HOW WE USE YOUR DATA

We use personal data to:

Provide and operate our AI voicemail services

Process payments and manage subscriptions

Maintain, support, and improve our platform

Communicate with you about your account or service

Comply with legal obligations

We do not sell your personal data.

4. LEGAL BASIS FOR PROCESSING

Under UK GDPR, we rely on the following legal bases:

Contract – to provide our services to you

Legitimate interests – to improve and secure our services

Legal obligation – where required by law

5. DATA SHARING

We only share data where necessary to provide our services, including with:

Payment providers (e.g. Stripe)

Hosting and infrastructure providers

AI and telecommunications providers

All third parties are required to handle data securely and in accordance with applicable laws.

6. INTERNATIONAL TRANSFERS

Some of our service providers may process data outside the UK.

Where this happens, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or equivalent mechanisms).

7. DATA RETENTION

We retain personal data only for as long as necessary to:

Provide our services

Meet legal and regulatory requirements

Resolve disputes and enforce agreements

8. DATA SECURITY

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.

9. YOUR RIGHTS

Under UK GDPR, you have the right to:

Access your personal data

Correct inaccurate data

Request deletion of your data

Restrict or object to processing

Request data portability

To exercise these rights, please contact us using the details below.

10. YOUR RESPONSIBILITIES (BUSINESS USERS)

If you use our services to handle calls or personal data from others, you are responsible for:

Informing callers that AI or recording may be used

Having a lawful basis for processing their data

Complying with applicable data protection laws

11. COOKIES

We may use cookies or similar technologies to improve user experience and analyse usage.

Further details can be provided in a separate Cookie Policy if required.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will take reasonable steps to notify you of any significant changes.

13. CONTACT

If you have any questions about this Privacy Policy or your data, please contact:

TradeMate Systems Ltd
128 City Road
London
EC1V 2NX
United Kingdom